Delivery issue
Use the returned request ID, then inspect form events and email deliveries from the dashboard.
Help
Support paths for forms, billing, abuse, and account data.
FormsFort keeps support workflows tied to redacted metadata. Start with a request ID whenever possible so operators can diagnose delivery without asking for raw submission content.
Billing or plan change
Use the dashboard billing page for Stripe Checkout and Billing Portal. Support can still assign audited manual entitlements for custom accounts.
Spam or abuse report
Send the source IP, domain, request ID, timestamp, and repeated message text so support can add an exact abuse rule.
Account deletion
Submit the deletion request from profile settings and acknowledge the retention warning.
Support checklist
Include these identifiers when asking for help. Do not send passwords, full access keys, captcha secrets, OAuth tokens, or raw form payloads.
requestId: req_...
formId: frm_...
accessKeyPrefix: ff_1234
recipientEmail: [email protected]
submittedAt: 2026-05-19T12:00:00Z